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VOICE OF THE CUSTOMER, CUSTOMER EXPERIENCE AND BIG DATA BLOG. Customer Experience More Important than Price by 2020. Wednesday, August 5, 2015. Plenty of research statistics are available that prove that it does. But how important is CXM going to be in the next few years? A new report that has been published by Walker, titled Customers 2020, explains that the customer experience is . Friday, July 31, 2015.
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